See what our customers have to say:
Absolutely LOVE our outdoor kitchen. The grill alone is fantastic. With the added infrared, you get even cooking all the time. We had to wait several weeks to get it, but it was well worth the wait. Elite Patio kept us informed and we got a couple bonus items thrown in. Very happy with our purchase.
Made beautifully , The Mont Alpi is the envy of friends that have had built in outdoor kitchens that cost more to build
I placed the order and received the product within one week. The staff was very helpful and answered my questions patiently. The product arrived in great condition. Was able to get it installed without problem, worked great so far.
We are very happy with our outdoor kitchen island BUT the post sales service is A+, great job!
I purchased the Mont Alpi 400 Deluxe grill from Elite Patio and have now had the grill for about two months. I am very pleased with both the grill and Elite Patio. I have recommended both to friends. Elite Patio delivered as promised, their customer service was friendly and helpful, and I am thoroughly enjoying my new grill . It looks and feels like a custom built in grill, but at a fraction of the cost. My only feedback is that it is hard to keep a low temp setting with the hood closed. The pizza oven has been fun and was a nice addition.
I love the stylish look. Excellent BBQ option for my patio space. I used it the 1st time to grill lamb chops. They turned out great.
We LOVE our outdoor kitchen and Elite Patio Direct went above and beyond to make everything right. My only issue is with the Mont Alpi instructions on putting the kitchen together. For the investment, Mont Alpi should provide more detailed directions, or better yet-Video step-by-step instructions. I recently purchased updated electrical light/dimmer switches and they came with a link with video directions. Mont Alpi needs this. But once our outdoor kitchen was put together, it looks fantastic and operates flawlessly!
I absolutely love this griddle! I looked at several brands before deciding on the LeGriddle. It cooks very even and is a breeze to clean. Elite Patio had the best price and customer service. Excellent choice!
I love the look the east to put it together and the grill in space it is by far the best barbecue that I have gotten in a long time. 100% will I recommend this to my friends and family
Very Satisfied with this product. The Outdoor Kitchen arrived in 4 pallets with professional packing, with no damage or scratches. The assembly process was easy and straight forward. The end product was amazing and professional grade!!! The addition of this outdoor kitchen was well worth the wait and an excellent addition to our pool deck. Lastly the Pizza oven is a big hit!!!!
Ricky and his Elite Patio Direct Team answered all my questions up front before purchase then super fast shipping. I had TEC Sterling Patio 44” along with stand and most every TEC cooking accessory offered. Delicious chickenl, beef tenderloin fillets, oysters and fish have been served from the grill. My family and guests say juiciest tasty grilling ever served. Thanks again TECaling with Ricky and team at Elite Patio direct.
overall very nice grill, super smooth **** & cooks great. only complaint is warming rack is really big and makes it kind of hard to reach the back portion of main cooking grate
We were very pleased with the whole process. Elite Patio kept us informed of our order status and everything we ordered showed up as promised in perfect condition. I will definitely buy there again!
This is the Ferrari of grills!!!! It does everything I hoped for and I love that the ceramic burners will last longer than my old stainless steel burner grill. Everything is as promised. Couldn’t be happier!!
Primo Heat Deflector Rack/Drip Pan Rack for XL 400
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Primo Heat Deflector Rack/Drip Pan Rack for XL 400 (PG00333)
The Heat Deflector Racks are placed in the Primo Charcoal Grill to hold the Heat Deflector Plates which will allow for indirect cooking.
How long will it take to receive my order?
All orders are processed within 1 business day. If an item is in stock it usually ships within 1-3 days from the date of your order. From there, it usually takes 3-7 business days of transit time for a shipment to deliver. Delivery times can vary depending on the delivery address.
What is Elite Patio Direct's return policy?
Returns are accepted for 30 days after delivery. We do not charge restocking fees, however the cost of all outbound and return shipping will be deducted from the refund. See our complete return policy here.
What is the warranty information?
Primo provides warranty coverage directly for their products. If you have questions or need help filing a warranty claim, reach out to us and we will be happy to assist.
Head over to our knowledge hub for answers to frequently questions about Primo products!
See our full store policies here.
Shipping Information
All orders over $199 qualify for free curbside shipping to the contiguous United States. Contact us for a quote to ship to Alaska or Hawaii.
We ship smaller items via parcel (USPS, UPS, or FedEx). Larger and heavier items are shipped via LTL freight.
Shipping Transit Times:
Most items take 3-5 business days to deliver after they have left the warehouse. With that said, we do not have control over your shipment after it leaves the warehouse and shipping transit times are not guaranteed.
We strongly advise you not to schedule contractors until your order is fully delivered and all items inspected.
Freight Shipping:
If your item is too big and/or too heavy to fight in a normal postal carrier vehicle, your product will be shipped via a freight carrier. Learn more about how LTL freight deliveries work here.
Returns & Refunds
Returns are accepted within 30 days of delivery for unused products that are still in original manufacturer packaging. We will refund your order less the cost of outbound and return shipping.
Inspecting Your Delivery & Damaged Items
It is your responsibility to inspect products that are delivered to you to determine if your items have were damaged during transit.
You MUST notify us via email of damage or defects within 5 business days of accepting delivery. There are NO EXCEPTIONS.
If damage is reported after 5 business days, we will not offer any refunds, free replacement parts, discounts, or exchanges under any circumstances.
After 5 business days, we are outside of our time window to file claims with the freight carrier or manufacturer. At that time, we can only sell you replacement parts for repair.
Cancelling an Order
You may cancel your order free of charge if we have not paid for shipping at the time we receive your email message. If we have already paid for shipping when we receive your request, we cannot cancel your order and you must proceed under the return policy.