Skip to content
4th of July Sale: $200 off orders of $2,000+ (code USA200) or $500 off orders of $5,000+ (code USA500). Exclusions apply.
4th of July Sale: $200 off orders of $2,000+ (code USA200) or $500 off orders of $5,000+ (code USA500). Exclusions apply.

How Freight Delivery Works

How Freight Delivery Works

While we ship smaller items via UPS or FedEx, many of the items we sell at Elite Patio Direct are too big and/or too heavy to fight in a normal postal carrier vehicle.  

Heavy and bulky items must be shipped via a Less Than Truckload (LTL) freight carrier.  LTL Freight shipping is more complicated than traditional shipping - so we've created this guide to set expectations and help facilitate a smooth delivery.

1. Delivery Windows

Some of our freight carriers will schedule a delivery appointment with you while others will only notify you of your delivery window.  Either way, the freight carrier will reach out to you before delivery to schedule a delivery window or notify you of the delivery window.

Most delivery windows are 4 hours, so be prepared to be at the delivery address for the entire window.  You must be present to accept delivery of a freight shipment.

2. Curbside Delivery

Your item will arrive on a pallet.  The truck driver will drop the pallet off at your curb.  The driver is NOT expected to take your items inside, to the backyard, etc. - even if it's raining outside!

Be sure to have helpers present to help move your items from your curb.

 3. Inspect The Exterior Of Your Shipment For Damage & Sign The Delivery Receipt

Inspect the exterior of the box(es) in your shipment when the driver drops your pallet off at your curb.  If there is visible damage to the boxes, mark the damage on the delivery receipt.

If the damage is minor (small tears to shrink wrap or boxes), we ask that you accept delivery of the shipment and mark "damaged" on the delivery receipt.

If the damage is major, you may refuse delivery of the shipment.

In either event, contact us right away to report the damage to your shipment.

Via email: team@elitepatiodirect.com

Via phone: (855) 546-9900 

4. Unpack Your Boxes & Inspect Your Items

Unpack your boxes and inspect your items.  Make sure everything you ordered is present.  Sometimes, accessories and smaller items will be packed inside of a larger item.

Check your items for damage.  It is your responsibility to unpack your delivery and inspect your items for damage.  Damage must be reported to us within 5 business days of receipt of your delivery.

5. Contact Us About Issues

You must report damage or missing items to us within 5 business days of receiving your shipment.  We cannot do anything to help you if you do not inspect your items and report damage to us within this time window.

Please contact us as soon as possible to report a refused delivery, damage, and/or missing items. 

Via email: team@elitepatiodirect.com

Via phone: (855) 546-9900