I placed the order and received the product within one week. The staff was very helpful and answered my questions patiently. The product arrived in great condition. Was able to get it installed without problem, worked great so far.
We are very happy with our outdoor kitchen island BUT the post sales service is A+, great job!
I purchased the Mont Alpi 400 Deluxe grill from Elite Patio and have now had the grill for about two months. I am very pleased with both the grill and Elite Patio. I have recommended both to friends. Elite Patio delivered as promised, their customer service was friendly and helpful, and I am thoroughly enjoying my new grill . It looks and feels like a custom built in grill, but at a fraction of the cost. My only feedback is that it is hard to keep a low temp setting with the hood closed. The pizza oven has been fun and was a nice addition.
I love the stylish look. Excellent BBQ option for my patio space. I used it the 1st time to grill lamb chops. They turned out great.
We LOVE our outdoor kitchen and Elite Patio Direct went above and beyond to make everything right. My only issue is with the Mont Alpi instructions on putting the kitchen together. For the investment, Mont Alpi should provide more detailed directions, or better yet-Video step-by-step instructions. I recently purchased updated electrical light/dimmer switches and they came with a link with video directions. Mont Alpi needs this. But once our outdoor kitchen was put together, it looks fantastic and operates flawlessly!
I absolutely love this griddle! I looked at several brands before deciding on the LeGriddle. It cooks very even and is a breeze to clean. Elite Patio had the best price and customer service. Excellent choice!
I love the look the east to put it together and the grill in space it is by far the best barbecue that I have gotten in a long time. 100% will I recommend this to my friends and family
Very Satisfied with this product. The Outdoor Kitchen arrived in 4 pallets with professional packing, with no damage or scratches. The assembly process was easy and straight forward. The end product was amazing and professional grade!!! The addition of this outdoor kitchen was well worth the wait and an excellent addition to our pool deck. Lastly the Pizza oven is a big hit!!!!
Ricky and his Elite Patio Direct Team answered all my questions up front before purchase then super fast shipping. I had TEC Sterling Patio 44” along with stand and most every TEC cooking accessory offered. Delicious chickenl, beef tenderloin fillets, oysters and fish have been served from the grill. My family and guests say juiciest tasty grilling ever served. Thanks again TECaling with Ricky and team at Elite Patio direct.
overall very nice grill, super smooth **** & cooks great. only complaint is warming rack is really big and makes it kind of hard to reach the back portion of main cooking grate
We were very pleased with the whole process. Elite Patio kept us informed of our order status and everything we ordered showed up as promised in perfect condition. I will definitely buy there again!
This is the Ferrari of grills!!!! It does everything I hoped for and I love that the ceramic burners will last longer than my old stainless steel burner grill. Everything is as promised. Couldn’t be happier!!
Joining the Ñuke lineup as a budget-friendly option for those inspired grillers that love to play with fire, the Pampa is constructed of heavy-gauge steel, and lined with heat-refractory bricks that focus the heat on the 547-square-inch grill grate.
The removable split grate allows easy access to the lower section of the grill where the charcoal or real-wood fire is built.
When the coals are ready to cook, the Pampa’s entire grill surface can be raised or lowered with its external adjustment arm to make fine heat adjustments throughout the cook.
Using the included poker and shovel, grillers can pile coals for direct high-heat searing, or spread those coals thin for low-and-slow techniques.
The Pampa includes its rugged stand and an attached steel lid that closes to encapsulate the heat and protect against wind.
FEATURES
ACCESSORIES INCLUDED
SPECS
Cooking Area: 25" W x 19" D
Overall Dimensions: 45" H x 30" W x 20" D
Scroll down to the bottom of this page to see FAQ about Nuke BBQ products, return policy, warranty information and shipping information!
You can also reach out to us any time via phone, email, or chat. Our team is happy to assist!
Phone: (855) 550-3246
I placed the order and received the product within one week. The staff was very helpful and answered my questions patiently. The product arrived in great condition. Was able to get it installed without problem, worked great so far.
We are very happy with our outdoor kitchen island BUT the post sales service is A+, great job!
I purchased the Mont Alpi 400 Deluxe grill from Elite Patio and have now had the grill for about two months. I am very pleased with both the grill and Elite Patio. I have recommended both to friends. Elite Patio delivered as promised, their customer service was friendly and helpful, and I am thoroughly enjoying my new grill . It looks and feels like a custom built in grill, but at a fraction of the cost. My only feedback is that it is hard to keep a low temp setting with the hood closed. The pizza oven has been fun and was a nice addition.
I love the stylish look. Excellent BBQ option for my patio space. I used it the 1st time to grill lamb chops. They turned out great.
We LOVE our outdoor kitchen and Elite Patio Direct went above and beyond to make everything right. My only issue is with the Mont Alpi instructions on putting the kitchen together. For the investment, Mont Alpi should provide more detailed directions, or better yet-Video step-by-step instructions. I recently purchased updated electrical light/dimmer switches and they came with a link with video directions. Mont Alpi needs this. But once our outdoor kitchen was put together, it looks fantastic and operates flawlessly!
I absolutely love this griddle! I looked at several brands before deciding on the LeGriddle. It cooks very even and is a breeze to clean. Elite Patio had the best price and customer service. Excellent choice!
I love the look the east to put it together and the grill in space it is by far the best barbecue that I have gotten in a long time. 100% will I recommend this to my friends and family
Very Satisfied with this product. The Outdoor Kitchen arrived in 4 pallets with professional packing, with no damage or scratches. The assembly process was easy and straight forward. The end product was amazing and professional grade!!! The addition of this outdoor kitchen was well worth the wait and an excellent addition to our pool deck. Lastly the Pizza oven is a big hit!!!!
Ricky and his Elite Patio Direct Team answered all my questions up front before purchase then super fast shipping. I had TEC Sterling Patio 44” along with stand and most every TEC cooking accessory offered. Delicious chickenl, beef tenderloin fillets, oysters and fish have been served from the grill. My family and guests say juiciest tasty grilling ever served. Thanks again TECaling with Ricky and team at Elite Patio direct.
overall very nice grill, super smooth **** & cooks great. only complaint is warming rack is really big and makes it kind of hard to reach the back portion of main cooking grate
We were very pleased with the whole process. Elite Patio kept us informed of our order status and everything we ordered showed up as promised in perfect condition. I will definitely buy there again!
This is the Ferrari of grills!!!! It does everything I hoped for and I love that the ceramic burners will last longer than my old stainless steel burner grill. Everything is as promised. Couldn’t be happier!!
Ñuke Grills:
Refer to the product manual for full warranty details.
WARNING for California residents: this product may contain chemical(s) known to the state of California to cause birth defects, cancer, or other reproductive harm.
All orders over $199 qualify for free curbside shipping to the contiguous United States. Contact us for a quote to ship to Alaska or Hawaii.
We ship smaller items via parcel (USPS, UPS, or FedEx). Larger and heavier items are shipped via LTL freight.
As soon as your order is placed, you'll receive an order confirmation email. In-stock orders typically ship within 1-3 business days after your order is placed.
If you wish to cancel your order, please reach out to our support team ASAP to let us know. If your order has not shipped yet, we can cancel the order and issue a refund.
If you cancel your order before your order has shipped and within 48 hours of placing the order, we can issue a full refund.
If you cancel your order before your order has shipped and after 48 hours of placing your order, we reserve the right to issue a refund less a 3% credit card processing fee. This fee is representative of payment processing costs associated with your transaction.
Please note that if we have paid for shipping for your order before you ask us to cancel the order, we will NOT be able to cancel the order. In this situation, you must proceed under our Return Policy procedure.
We cannot cancel orders for made to order items. Made to order items include but are not limited to:
Most items take 3-5 business days to deliver after they have left the warehouse. With that said, we do not have control over your shipment after it leaves the warehouse and shipping transit times are not guaranteed.
We strongly advise you not to schedule contractors until your order is fully delivered and all items inspected.
If your item is too big and/or too heavy to fight in a normal postal carrier vehicle, your product will be shipped via a freight carrier. Learn more about how LTL freight deliveries work here.
Freight shipping is more complicated than a regular postal carrier delivery. Here are some important things to know about freight shipping:
Elite Patio Direct wants to ensure a fair shopping experience for all of our customers - please review our return policy carefully before purchasing.
If you are not satisfied with your purchase, your product might be eligible for a return.
Please note we can ONLY process returns for unused, unopened products that are still in the original manufacturer packaging with all manuals, accessories, packing slips, and packing materials.
Items must be unused, unassembled, and must be returned in the original packaging within 30 days of delivery. There are absolutely no exceptions.
Items that are NOT eligible for returns include the following:
- Used items, opened items, or items that have been removed from original packaging.
- Items that have been assembled or installed.
- Clearance, custom made, or made-to-order products.
- Items that are not returned within 30 days of receipt of delivery.
- Items that are noted "not returnable" in the item description.
- Items that you ship to us without receiving an a Return Approval.
If your item(s) are unused, unassembled, and still in original packaging and are not otherwise ineligible for a return, you can request a return by sending an email to us.
You will receive a return email from us either approving the return or requesting more information.
Please note the following terms and procedure for approved returns:
We do not charge restocking fees, however, you are responsible for shipping costs. This includes the shipping costs incurred by Elite Patio Direct to ship the items to you and the return shipping costs. Additionally, you are responsible for the credit card processing fees associated with the transaction.
Once your return is approved, we will send Return Approval with shipping labels and instructions on how to ship your return. After your return is received and inspected, we will issue your refund, less shipping costs and charges associated with the return.
It is your responsibility to inspect products that are delivered to you to determine if your items have were damaged during transit.
You MUST notify us via email of damage or defects within 5 business days of accepting delivery. There are NO EXCEPTIONS.
If you notify us of damage or defects within 5 business days of delivery:
- Email us at team@elitepatiodirect.com to report the damage.
- For product defects that are unrelated to shipping damage, you will need to file a warranty claim with the manufacturer to remedy any issues. Instructions for filing a warranty claim can be found here.
- We will offer parts, a discount to keep the item as is, or allow a return/replacement.
- Your items cannot be used in any way to be eligible for replacement parts, a discount, or a return/full replacement.
If you don't notify us via email of damage or defects within 5 business days:
We will not offer any refunds, replacement parts, discounts, or exchanges under any circumstances.
After 5 business days, we are outside of our time window to file claims with the freight carrier or manufacturer. At that time, we can only sell you replacement parts for repair.
